The New Face of the Connected Economy: Soul Machines Featured on

May 17, 2021

Pymnts feature

“A lot of the enabling technologies are coming together at an incredibly rapid rate,” he said. “We’re seeing things like the progression of artificial intelligence from machine learning to deep learning. We’re seeing conversational AI progress from natural language processing to natural language generation. We’re seeing synthetic voices capable of injecting emotion and prosody into them. The work we’re doing with autonomous animation, the deployment of 5G networks, and the miniaturization of augmented reality and virtual reality are all converging.”

Our Co-founder and Chief Business Officer, Greg Cross, was recently featured on, a thought leader in payments, commerce, FinTech and innovation. In the interview, Greg talked about he talked about how Digital People reduce the fear of human judgment, the ethics of AI, the future of Digital People in digital worlds, and how Digital People can help with our overburdened healthcare and education industries.

“People actually prefer to speak to digital people in cases where they fear judgment,” he said. “As humans, we don’t like speaking to real bankers. We don’t like talking to people about our money problems or how we manage or mismanage our money, and we fear rejection when we apply for a mortgage or a loan. One of the things that we’ve seen over and over again is that in any use case that might involve some form of judgment — like asking for a loan — customers prefer to speak to digital people.”