Banking on the Future
How AI can revolutionize customer relationships in retail banking
The traditional model of in-branch transactions coupled with customer service call centers is difficult to scale in order to meet the needs of increasing numbers of clients and widening financial product lines. Despite the adoption of online banking and self-services, it is important to not let the technology supplant the relationships. Customers still expect their banks to have excellent service provided by knowledgeable, trusted employees.
Learn how Soul Machines’ Digital People can help financial institutions create a meaningful and pleasant Customer Experience that builds trust, improves brand affinity, and increases customer loyalty at scale.
- Help customers navigate the system and find the resources they need
- Deliver personalized proactive financial guidance
- Augment the workforce by taking over low-value and high-volume transactions
- Expand services such as financial health monitoring and retirement planning
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