The new customer journey in Retail and eCommerce spaces

Adapt to evolving customer expectations;
Migrate to hybrid retail spaces and the metaverse

If brands want to build lasting relationships with their customers, they need to define and deliver a meaningful customer experience that their consumers can identify with. In particular, they have to meet several rising expectations: a seamless journey across online and in-store spaces, personalization, and a sense of belonging to a community.

In this eBook, you will discover the multiple contributions that Soul Machines’ Digital People can bring to the modern retail and eCommerce spaces:

  • Show empathy for a deeper engagement
  • Demonstrate care with personalization and VOC attention
  • Influence and build a brand community
  • Improve EX for better CX
  • Innovate in hybrid retail spaces and prepare for the metaverse

See how digital people can breathe life into your online worlds

Disclaimer: The Soul Machines Digital Influencer Suki uses GPT-3, the third-generation Generative Pre-trained Transformer by Open AI. GPT-3 is a neural network machine learning model trained using internet data to generate any type of text. Soul Machines is using the Davinci model. To the maximum extent permitted by law, Soul Machines takes no responsibility for any conversation content generated by GPT-3. Further, the conversation content generated by GPT-3 in no way represents or comprises the views or beliefs of Soul Machines, and Soul Machines does not warrant or guarantee the accuracy of any conversation content. The GPT-3 integration is designed to showcase the power of technology—therefore the conversation content should not be taken as advice or guidance of any kind, and Soul Machines will not be responsible for any loss suffered as a result of reliance on such content, or use of this experience in any way.

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