ECX: Delivering Engaging and Valuable Experiences in the Digital World

Aug 2, 2022


The focus on increasing brand loyalty and creating value out of long-term relationships is leading many of the world’s most innovative brands straight to humanized AI. Digital People possess the emotional intelligence to deliver a more empathetic customer service experience, generate enriching digital content, and unlock elements of scale — all through a visual interface that reacts appropriately and interacts collaboratively. 

Please join David Armano, Senior Director, CX Strategy at Soul Machines, as he discusses how to deliver engaging, valuable, and empathetic customer experiences (ECX) in the digital world.

In this webinar you will learn:

  • How to provide your customers with experiences that include cognitive, emotional, and compassionate empathy. 
  • How Digital People can capture data on your customer needs, preferences, and emotional states which then becomes a competitive advantage and value for your business.
  • Examples of Empathetic CX use cases
  • The evolution toward Web 3, customer centricity and autonomous animation.

See how digital people can breathe life into your online worlds

Disclaimer: The Soul Machines Digital Influencer Suki uses GPT-3, the third-generation Generative Pre-trained Transformer by Open AI. GPT-3 is a neural network machine learning model trained using internet data to generate any type of text. Soul Machines is using the Davinci model. To the maximum extent permitted by law, Soul Machines takes no responsibility for any conversation content generated by GPT-3. Further, the conversation content generated by GPT-3 in no way represents or comprises the views or beliefs of Soul Machines, and Soul Machines does not warrant or guarantee the accuracy of any conversation content. The GPT-3 integration is designed to showcase the power of technology—therefore the conversation content should not be taken as advice or guidance of any kind, and Soul Machines will not be responsible for any loss suffered as a result of reliance on such content, or use of this experience in any way.

Let’s talk!