Forrester QA – Digital People and CX in the Metaverse

Nov 23, 2022

For decades, Forrester’s research and CX Index data have proven that emotion is one of the most powerful components of customer experience quality, before ease and effectiveness. This is music to the ears of Soul Machines Digital People which have been created to deliver meaningful and emotional user experiences augmented with authentic gestures to better connect and communicate with audiences.

David Truog, Forrester VP and Principal Analyst, and guest speaker of a recent Soul Machines webinar on Digital People and CX in the Metaverse, answers our key questions about Digital People, Autonomous Animation and Empathy, and provides industry insights about brand experiences and the metaverse.

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Disclaimer: The Soul Machines Digital Influencer Suki uses GPT-3, the third-generation Generative Pre-trained Transformer by Open AI. GPT-3 is a neural network machine learning model trained using internet data to generate any type of text. Soul Machines is using the Davinci model. To the maximum extent permitted by law, Soul Machines takes no responsibility for any conversation content generated by GPT-3. Further, the conversation content generated by GPT-3 in no way represents or comprises the views or beliefs of Soul Machines, and Soul Machines does not warrant or guarantee the accuracy of any conversation content. The GPT-3 integration is designed to showcase the power of technology—therefore the conversation content should not be taken as advice or guidance of any kind, and Soul Machines will not be responsible for any loss suffered as a result of reliance on such content, or use of this experience in any way.

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