About Soul Machines

This author has not yet filled in any details.
So far Soul Machines has created 27 blog entries.

Empathetic CX and the Power of Customer Connection

Join our guest speaker David Truog, VP and Principal Analyst at Forrester and Rachael Rekart, VP of Customer Success at Soul Machines, discussing AI-Digital People and the importance of the emotional impact they can have on the customer journey. Forrester’s research has proven that emotion is the most powerful driver of customers' perceptions of [...]

2022-01-10T23:40:03+00:00December 10th, 2021|

What Is The Metaverse’s Digital Workforce?

“The metaverse, and the digital workforce, will massively affect the way we work in the not-so-distant future.” says Emma Ascott, contributing writer for Allwork.Space following an interview with Greg Cross, Soul Machines co-founder. Read her paper presenting Soul Machines as a leader in the development of a Digital Workforce for customer service and public [...]

2022-01-07T21:46:14+00:00December 3rd, 2021|

How can companies make digital shopping better?

How can companies make digital shopping better than the Black Friday/Cyber Monday experience? Our co-founder Greg Cross was interviewed by Protocol's experts on the Future of Retail alongside some other big brands including Levi Strauss, Gap Inc., Shopify, Intel, and Salesforce. Not surprisingly, most participants mention the importance of AI to personalize their offering [...]

2022-01-07T21:46:30+00:00November 29th, 2021|

Maia was a Digital Host Speaker at the APEC CEO Summit 2021

Māia, a Digital Person created by Soul Machines, was one of the four MCs at the APEC CEO Summit welcoming, linking and introducing speakers and panelists throughout the two-day virtual forum, which is being broadcast from the Aotea Centre in Auckland. One of the major themes of this Summit was digital disruption, so Maia [...]

2021-12-14T22:49:09+00:00November 12th, 2021|

Build a customer experience driving loyalty with Digital People

Make new friends, but keep the old; One is silver, and the other gold Do you want to increase sales, drive growth, and expand into new markets? The way to sustainable, long-term growth is to ensure that your customers return. Repeatedly. While making new friends, as the childhood ditty above says, is important, the [...]

2022-01-07T21:46:54+00:00November 9th, 2021|

Meet Cleo, the first Digital Person in the audience-interactive sci-fi series Artificial

The very first Digital Person is about to create an experience shared by the Twitch audience as a collective. In the live, interactive sci-fi series called Artificial, Cleo, a Soul Machines’ Digital Person, embodies an artificial intelligence being on a journey to connect with humans.  Artificial is an innovative storytelling experience launched in 2018 [...]

2021-12-14T22:49:09+00:00October 21st, 2021|

Voicebot podcast on Soul Machines and the rise of virtual humans

VoiceBot AI believes that voice is the user interface change that will drive a new way for people to interact with and control computing resources. It is then no surprise that Brett Kinsella, the host of the VoiceBot AI podcast recently interviewed Greg Cross, co-founder and Chief Business Officer of Soul Machines to discuss Digital [...]

2022-01-07T21:47:20+00:00October 21st, 2021|

The Future of Empathetic Customer Experience

Join Fergus Hay, CEO of Elysian Fields and Greg Cross, CBO of Soul Machines discuss the future of customer experience with empathy being at the foundation. Companies are looking at how they can use customer experience as a competitive advantage. According to NTT's 2020 Customer Experience Benchmarking Report, 81.6% of organizations agree that CX [...]

2022-01-10T22:56:40+00:00October 16th, 2021|

How humanized AI is transforming Education at scale

We tend to forget that online education started two decades ago and the confinement imposed by the pandemic has only accelerated its advancement and acceptance. The positive impact of digital learning tools is becoming measurable and mobile learning is expanding at a fast pace thanks to improved communications and 5G technology. 63% of US high [...]

2021-12-14T22:49:09+00:00October 7th, 2021|

The 3-levels of Empathy in CX: How Digital People can help you

Everyone has that one favorite restaurant. It’s special because they make you feel welcome. Perhaps the waiters greet you by name, or the owner remembers your favorite dish and takes the time to recommend a new offering they think you might like. When this is the kind of experience they offer, [...]

2021-12-14T22:49:09+00:00September 30th, 2021|

Spinning the Empathetic CX Flywheel with Digital People

In today’s 24/7 global and digital economy, people have a plethora of options to choose from in purchasing goods or services. With the profusion of information available on the web and social media channels, consumers can integrate factors other than features, prices, and lead times in their decision to buy. For [...]

2021-12-20T16:57:50+00:00September 30th, 2021|

Conversational AI Strategy: What You Should Know

Join Rachael Rekart, our VP of Customer Success, and Shantenu Agarwal, our VP of AGI Ecosystems, as they discuss conversational AI and the need for a consistent customer experience. You’ll hear how you can prepare your own effective conversational strategy. Your conversational AI strategy is an important part of your company as you may [...]

2022-01-11T22:30:17+00:00September 16th, 2021|

The New Face of the Connected Economy: Soul Machines Featured on Pymnts.com

“A lot of the enabling technologies are coming together at an incredibly rapid rate,” he said. “We’re seeing things like the progression of artificial intelligence from machine learning to deep learning. We’re seeing conversational AI progress from natural language processing to natural language generation. We’re seeing synthetic voices capable of injecting emotion and prosody [...]

2021-12-14T22:49:09+00:00May 17th, 2021|

‘Soul Machines’ Are CGI Characters That Can Think – Greg Cross talks to NBC LX

Our Co-founder and Chief Business Officer, Greg Cross was featured on NBC LX, following our announcement of our partnership with NBA all-star Carmelo Anthony to create his digital twin. In this interview, Greg talks about our exciting new announcement, why characters that follow a script isn't sustainable in the long run, and how enabling [...]

2022-01-11T22:31:16+00:00May 12th, 2021|

Soul Machines to Create Digital Twin of NBA All-Star Carmelo Anthony: Interview with Cheddar News

Our Co-founder and Chief Business Officer, Greg Cross was featured on Cheddar News, following our announcement of our partnership with NBA all-star Carmelo Anthony to create his digital twin. In this interview, Greg talks about how Digital People work, how they have re-shaped how we interact, and what a digital twin means for fans [...]

2022-01-11T22:31:25+00:00May 12th, 2021|

A Conversation with ThoughtEconomics.com and our CEO Mark Sagar

Our Co-founder and Chief Executive Officer, Mark Sagar, was featured on ThoughtEconomics.com where he talked about creating digital people, how technology is helping us to understand humanity, and how interaction with intelligent machines will open up the next era of our civilization. Double Academy Award winner Dr. Mark Sagar is the CEO and co-founder [...]

2021-12-14T22:49:10+00:00May 12th, 2021|

Soul Machines Featured on the Futureproof podcast

Our Co-founder and Chief Business Officer, Greg Cross, was featured on the Futureproof Podcast where he talked about the future of conversational design,  how Digital People affect society today, and how humanizing machines has the potential to lead to major positive outcomes. One major disruption right now is conversational AI, which is why we [...]

2021-12-14T22:49:10+00:00May 12th, 2021|

Using Empathetic AI-Digital People to Drive your Customer Experience

Join our guest speaker Ian Jacobs, Principal Analyst at Forrester, and Shantenu Agarwal, VP of AGI Ecosystems at Soul Machines, as they discuss AI-Digital People being an emotional component for your customer experience. Research has shown us that empathy plays a main driver in how we perceive the customer service experience. Customers tend to [...]

2022-01-10T22:49:07+00:00May 6th, 2021|

Scaling Empathy in Patient Care with AI

How Digital People can help cover healthcare shortage while saving health systems billions by 2026 https://www.youtube.com/watch?v=D2cRUAZm2mc The healthcare industry is undergoing a massive transformation. With telehealth, mental health issues, patient costs, and clinician burnout on the rise, AI can help Pre-pandemic, patient care followed a standard [...]

2021-12-14T22:49:10+00:00April 27th, 2021|

The Future of Customer Experience for BPOs & Contact Centers

Our VP of Customer Success, Rachael Rekart chats with Kirk Moquin, Co-Founder & Executive Chairman of ERC about how businesses can position themselves as partners committed to helping customers regain control post pandemic, and the role Digital People can play in this journey.  ERC is one of the top international Business Processing Outsourcing (BPO) [...]

2022-01-07T21:47:56+00:00March 11th, 2021|