Everyone has that one favorite restaurant. It’s special because they make you feel welcome. Perhaps the waiters greet you by name, or the owner remembers your favorite dish and takes the time to recommend a new offering they think you might like. When this is the kind of experience they offer, you are far [...]
In today’s 24/7 global and digital economy, people have a plethora of options to choose from in purchasing goods or services. With the profusion of information available on the web and social media channels, consumers can integrate factors other than features, prices, and lead times in their decision to buy. For example, does the [...]
We tend to forget that online education started two decades ago and the confinement imposed by the pandemic has only accelerated its advancement and acceptance. The positive impact of digital learning tools is becoming measurable and mobile learning is expanding at a fast pace thanks to improved communications and 5G technology. 63% of US [...]
WHO Director-General Special Awards for World No Tobacco Day announced: Minister of Health India and University of Bath for exceptional achievement in tobacco control. Smokers face a 40 – 50% higher risk of developing severe disease and death from COVID-19. WHO partners with Viber, WhatsApp, FB Messenger, WeChat and AI company Soul Machines to [...]
Our Co-founder and Chief Business Officer, Greg Cross, was featured on the Futureproof Podcast where he talked about the future of conversational design, how Digital People affect society today, and how humanizing machines has the potential to lead to major positive outcomes. One major disruption right now is conversational AI, which is why we [...]
This post originally appeared in IBM.com, October 2020. (source) A custom data platform and AI tools help UNEP plumb the depths of global water pollution By Jennifer C. Clemente With his furrowed brow and direct gaze, Sam pauses thoughtfully before answering a seemingly innocent question: “Why do you care about marine litter?” “Good question. [...]
There’s no question that the way customers interact with eCommerce is changing. Digital transformation has significantly improved the eCommerce experience by streamlining payment, shopping cart, and AI driven brand interactions in online shopping. In fact, Gartner expects that 70% of all customer interactions will involve emerging conversational AI technologies such as machine learning, chatbots [...]
In a fast-changing world, Learning and Development (L&D) and HR teams have to be proactive in providing employees with all the tools they need to succeed in a landscape that’s constantly changing. As companies and markets evolve, organizations expect employees to constantly adapt and for their skills to be future-proof to gain competitive advantage and [...]
Learning is a cornerstone of society, and today it is going through transformational change. Decreased funding, instructor shortages, and learner needs growing more complex have created a globally-fractured education system. Add in a global pandemic and we’ve created a perfect storm for much-needed reform. The lockdowns in response to COVID-19 have interrupted learning and development. [...]
“Strategy is about making choices, trade-offs; it’s about deliberately choosing to be different.” Michael Porter Few business leaders have avoided confronting our new operating environment and its demands. How do we engage a remote workforce? How do customers experience us without our people directly connecting [...]
When the news came out that smokers were more likely to develop severe disease with COVID-19 compared to non-smokers, it triggered mil-lions of smokers to want to quit tobacco. Tobacco smoking impairs lung function, making it harder for the body to fight off coronaviruses and other diseases. “Smoking kills eight million people a year, [...]
“You can’t solve a problem on the same level that it was created. You have to rise above it to the next level.” Albert Einstein A new challenge for brand leaders: reimagine customer experience to answer the needs of a world in which human interaction [...]
