About Soul Machines

This author has not yet filled in any details.
So far Soul Machines has created 149 blog entries.

Build a customer experience driving loyalty with Digital People

Make new friends, but keep the old One is silver, and the other gold Do you want to increase sales, drive growth, and expand into new markets? The way to sustainable, long-term growth is to ensure that your customers return. Repeatedly. While making new friends, as the childhood ditty above says, is important, the [...]

2021-11-16T22:11:42+00:00November 9th, 2021|

Meet Cleo, the first Digital Person in the audience-interactive sci-fi series Artificial

The very first Digital Person is about to create an experience shared by the Twitch audience as a collective. In the live, interactive sci-fi series called Artificial, Cleo, a Soul Machines’ Digital Person, embodies an artificial intelligence being on a journey to connect with humans.  Artificial is an innovative storytelling experience launched in 2018 [...]

2021-11-09T18:27:03+00:00October 21st, 2021|

Voicebot podcast on Soul Machines and the rise of virtual humans

VoiceBot AI believes that voice is the user interface change that will drive a new way for people to interact with and control computing resources. It is then no surprise that Brett Kinsella, the host of the VoiceBot AI podcast recently interviewed Greg Cross, co-founder and Chief Business Officer of Soul Machines to discuss Digital [...]

2021-10-22T20:20:44+00:00October 21st, 2021|

How humanized AI is transforming Education at scale

We tend to forget that online education started two decades ago and the confinement imposed by the pandemic has only accelerated its advancement and acceptance. The positive impact of digital learning tools is becoming measurable and mobile learning is expanding at a fast pace thanks to improved communications and 5G technology. 63% of US high [...]

2021-11-09T18:22:25+00:00October 7th, 2021|

The 3-levels of Empathy in CX: How Digital People can help you

Everyone has that one favorite restaurant. It’s special because they make you feel welcome. Perhaps the waiters greet you by name, or the owner remembers your favorite dish and takes the time to recommend a new offering they think you might like. When this is the kind of experience they offer, [...]

2021-11-09T18:27:18+00:00September 30th, 2021|

Spinning the Empathetic CX Flywheel with Digital People

In today’s 24/7 global and digital economy, people have a plethora of options to choose from in purchasing goods or services. With the profusion of information available on the web and social media channels, consumers can integrate factors other than features, prices, and lead times in their decision to buy. For [...]

2021-11-09T18:27:26+00:00September 30th, 2021|

The New Face of the Connected Economy: Soul Machines Featured on Pymnts.com

“A lot of the enabling technologies are coming together at an incredibly rapid rate,” he said. “We’re seeing things like the progression of artificial intelligence from machine learning to deep learning. We’re seeing conversational AI progress from natural language processing to natural language generation. We’re seeing synthetic voices capable of injecting emotion and prosody [...]

2021-05-17T17:01:44+00:00May 17th, 2021|

A Conversation with ThoughtEconomics.com and our CEO Mark Sagar

Our Co-founder and Chief Executive Officer, Mark Sagar, was featured on ThoughtEconomics.com where he talked about creating digital people, how technology is helping us to understand humanity, and how interaction with intelligent machines will open up the next era of our civilization. Double Academy Award winner Dr. Mark Sagar is the CEO and co-founder [...]

2021-05-12T23:18:04+00:00May 12th, 2021|

Soul Machines Featured on the Futureproof podcast

Our Co-founder and Chief Business Officer, Greg Cross, was featured on the Futureproof Podcast where he talked about the future of conversational design,  how Digital People affect society today, and how humanizing machines has the potential to lead to major positive outcomes. One major disruption right now is conversational AI, which is why we [...]

2021-05-12T23:19:00+00:00May 12th, 2021|

Scaling Empathy in Patient Care with AI

How Digital People can help cover healthcare shortage while saving health systems billions by 2026 https://www.youtube.com/watch?v=D2cRUAZm2mc The healthcare industry is undergoing massive transformation. With tele-health, mental health issues, patient costs, and clinician burnout on the rise, AI can help Pre-pandemic, patient care followed a standard [...]

2021-11-09T18:28:24+00:00April 27th, 2021|

The Future of Customer Experience for BPOs & Contact Centers

Our VP of Customer Success, Rachael Rekart chats with Kirk Moquin, Co-Founder & Executive Chairman of ERC about how businesses can position themselves as partners committed to helping customers regain control post pandemic, and the role Digital People can play in this journey.  ERC is one of the top international Business Processing Outsourcing (BPO) [...]

2021-11-09T18:28:40+00:00March 11th, 2021|

Can a bot named Sam help citizen scientists save our seas?

This post originally appeared in IBM.com, October 2020. (source) A custom data platform and AI tools help UNEP plumb the depths of global water pollution By Jennifer C. Clemente With his furrowed brow and direct gaze, Sam pauses thoughtfully before answering a seemingly innocent question: “Why do you care about marine litter?” “Good question. [...]

2021-03-16T21:22:41+00:00March 5th, 2021|

NESTLÉ® TOLL HOUSE® & Soul Machines introduce the COOKIE COACH™

Meet your new cookie-baking BFF 👩‍🍳 NESTLÉ® TOLL HOUSE® introduces Ruth the COOKIE COACH™ assistant to deliver interactive baking experiences for new and experienced bakers to make the ultimate chocolate chip cookie We are excited to introduce Ruth, the COOKIE COACH assistant from NESTLÉ® TOLL HOUSE®. One [...]

2021-11-09T18:30:12+00:00February 24th, 2021|

Soul Machines Featured on the Moonshot Podcast

Our Co-founder and Chief Business Officer, Greg Cross, was on the Moonshot podcast talking about Digital People, the value of building trust and empathy, BabyX, and the importance of autonomous animation in today's world. AI systems are improving in their reliability all the time - but when it comes to chatbots they're often still [...]

2021-10-01T19:16:41+00:00January 29th, 2021|

Digital Person Sam Co-hosting Abundance 360 Annual Mastermind

Our Digital Person Sam will be co-hosting the Abundance360 Annual Mastermind this year. Every year, Peter Diamandis curates the world’s most innovative technologists, from leaders who are 3D printing entire rockets and 3D-printing food, to those connecting our brain to the cloud. More than exponential technology and moonshots, these leaders [...]

2021-01-29T00:33:27+00:00January 22nd, 2021|

Soul Machines Partners With Active AI

As part of our dedication to transform brand and customer interactions at scale, we are excited to announce our partnership with Active.AI, the world’s leading Conversational AI for digital financial services, to re-imagine customer engagement and experience in the financial services sector. Customer expectations of AI and chatbots have increased substantially. Active.Ai platform has seen [...]

2020-12-18T22:55:38+00:00December 18th, 2020|

Driving Customer and Employee Happiness: Webinar Key Learnings

Our VP of Customer Success, Rachael Rekart, had a great conversation with the President of Maryville University, Dr Mark Lombardi, about how today’s executives can drive student and employee happiness using cutting-edge technology and Digital People. Maryville University is the second-fastest growing university in the nation and has been named an Apple Distinguished School [...]

2021-02-17T01:12:50+00:00December 9th, 2020|

The Executive’s Guide Series: How Conversational AI Is Hyper-personalizing Ecommerce

There’s no question that the way customers interact with eCommerce is changing. Digital transformation has significantly improved the eCommerce experience by streamlining payment, shopping cart, and AI driven brand interactions in online shopping. In fact, Gartner expects that 70% of all customer interactions will involve emerging conversational AI technologies such as machine learning, chatbots [...]

2021-11-16T21:48:04+00:00December 9th, 2020|

Florence Learns 5 New Languages

Earlier this year, we worked with the World Health Organization (WHO) to create its first digital health worker, Florence.  In response to the COVID-19 pandemic, WHO recognized the growing need to educate people about how tobacco use was tied to increased chances of experiencing serious symptoms. Florence was built and designed to [...]

2020-12-08T14:57:17+00:00December 6th, 2020|

The Writers’ Room Online Course: Learn How to Design Engaging Conversational Experiences With AI-powered Digital People

Conversational Artificial Intelligence (AI) enables companies to build highly engaging and valuable relationships with their customers. Now more than ever, the need for safe, engaging, and scalable communication between customers and brands is growing, which is speeding up Natural Language Processing (NLP) adoption across every industry. With more and more companies looking [...]

2021-04-22T17:17:15+00:00November 26th, 2020|