Driving Customer and Employee Happiness: Webinar Key Learnings

Our VP of Customer Success, Rachael Rekart, had a great conversation with the President of Maryville University, Dr Mark Lombardi, about how today’s executives can drive student and employee happiness using cutting-edge technology and Digital People. Maryville University is the second-fastest growing university in the nation and has been named an Apple Distinguished School [...]

By |2021-02-17T01:12:50+00:00December 9th, 2020|

The Executive’s Guide Series: How Conversational AI Is Revolutionizing The Ecommerce Experience

There’s no question that the way customers interact with eCommerce is changing. Digital transformation has significantly improved the eCommerce experience by streamlining payment, shopping cart, and AI driven brand interactions in online shopping. In fact, Gartner expects that 70% of all customer interactions will involve emerging conversational AI technologies such as machine learning, chatbots [...]

By |2021-02-17T01:15:41+00:00December 9th, 2020|

The Writers’ Room Online Course: Learn How to Design Engaging Conversational Experiences With AI-powered Digital People

Conversational Artificial Intelligence (AI) enables companies to build highly engaging and valuable relationships with their customers. Now more than ever, the need for safe, engaging, and scalable communication between customers and brands is growing, which is speeding up Natural Language Processing (NLP) adoption across every industry. With more and more companies looking [...]

By |2021-02-17T01:16:02+00:00November 26th, 2020|

Optimizing The Buyers’ Journey: How to Increase Ecommerce Conversions By 4.6X With Digital People

The landscape of ecommerce has shifted, maybe more than any other time in history. Purchasing behaviors have led consumers toward online and mobile channels, and the shift is likely to stick post-pandemic. As a result, ecommerce has experienced a 129% year-over-year growth in North America this year, with a 146% growth in all online [...]

By |2021-02-17T01:16:19+00:00November 19th, 2020|

Digital People Keep Employees Engaged in Corporate Learning and Development

In a fast-changing world, Learning and Development (L&D) and HR teams have to be proactive in providing employees with all the tools they need to succeed in a landscape that’s constantly changing. As companies and markets evolve, organizations expect employees to constantly adapt and for their skills to be future-proof to gain competitive advantage and [...]

By |2021-02-17T01:16:38+00:00October 27th, 2020|

How Digital People Can Transform Online Learning

Learning is a cornerstone of society, and today it is going through transformational change. Decreased funding, instructor shortages, and learner needs growing more complex have created a globally-fractured education system. Add in a global pandemic and we’ve created a perfect storm for much-needed reform. The lockdowns in response to COVID-19 have interrupted learning and development. [...]

By |2021-02-17T01:17:02+00:00October 19th, 2020|

Digital transformation won’t save us

Seven Ways to Differentiate Brands through CX in a Covid World

“Strategy is about making choices, trade-offs; it’s about deliberately choosing to be different.” Michael Porter Few business leaders have avoided confronting our new operating environment and its demands. How do we engage a remote workforce? How do customers experience us without our people directly connecting [...]

By |2021-02-17T01:17:12+00:00October 2nd, 2020|

Answering the new CX challenge in a time of Crisis

Six things every brand and CX leader can learn from Yumi.   Crisis of the scale and speed of COVID-19 demand new approaches to Customer Experience. COVID-19 has exposed nearly every CX system, process, and technology as unprepared for a Black Swan event.  Workers are now dispersed with call centres operating from kitchen tables. [...]

By |2021-02-17T01:18:13+00:00April 8th, 2020|
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