Digital transformation won’t save us

Digital transformation won’t save us

Digital transformation won’t save us Seven Ways to Differentiate Brands through CX in a Covid World October 2nd, 2020 “Strategy is about making choices, trade-offs; it’s about deliberately choosing to be different.” Michael Porter Few business leaders have avoided...
Covid-19 Changed CX Forever

Covid-19 Changed CX Forever

Covid-19 Changed CX Forever August 23rd, 2020 “You can’t solve a problem on the same level that it was created. You have to rise above it to the next level.” Albert Einstein A new challenge for brand leaders: reimagine customer experience to answer the needs of a...
Answering the new CX challenge in a time of Crisis

Answering the new CX challenge in a time of Crisis

Answering the new CX challenge in a time of Crisis     April 8th, 2020 Crisis of the scale and speed of COVID-19 demand new approaches to Customer Experience. COVID-19 has exposed nearly every CX system, process, and technology as unprepared for a Black Swan event....