How can companies make digital shopping better?

How can companies make digital shopping better than the Black Friday/Cyber Monday experience? Our co-founder Greg Cross was interviewed by Protocol's experts on the Future of Retail alongside some other big brands including Levi Strauss, Gap Inc., Shopify, Intel, and Salesforce. Not surprisingly, most participants mention the importance of AI to personalize their offering [...]

2022-01-07T21:46:30+00:00November 29th, 2021|

Build a customer experience driving loyalty with Digital People

Make new friends, but keep the old; One is silver, and the other gold Do you want to increase sales, drive growth, and expand into new markets? The way to sustainable, long-term growth is to ensure that your customers return. Repeatedly. While making new friends, as the childhood ditty above says, is important, the [...]

2022-01-07T21:46:54+00:00November 9th, 2021|

The Future of Customer Experience for BPOs & Contact Centers

Our VP of Customer Success, Rachael Rekart chats with Kirk Moquin, Co-Founder & Executive Chairman of ERC about how businesses can position themselves as partners committed to helping customers regain control post pandemic, and the role Digital People can play in this journey.  ERC is one of the top international Business Processing Outsourcing (BPO) [...]

2022-01-07T21:47:56+00:00March 11th, 2021|

The Executive’s Guide Series: How Conversational AI Is Hyper-personalizing Ecommerce

There’s no question that the way customers interact with eCommerce is changing. Digital transformation has significantly improved the eCommerce experience by streamlining payment, shopping cart, and AI driven brand interactions in online shopping. In fact, Gartner expects that 70% of all customer interactions will involve emerging conversational AI technologies such as machine learning, chatbots [...]

2021-11-16T21:48:04+00:00December 9th, 2020|

Optimizing The Buyers’ Journey: How to Increase Ecommerce Conversions By 4.6X With Digital People

The landscape of ecommerce has shifted, maybe more than any other time in history. Purchasing behaviors have led consumers toward online and mobile channels, and the shift is likely to stick post-pandemic. As a result, ecommerce has experienced a 129% year-over-year growth in North America this year, with a 146% growth in all online [...]

2021-11-09T19:04:09+00:00November 19th, 2020|

SK-II & Soul Machines™ Announce YUMI: The World’s First Autonomously Animated Digital Influencer

YUMI will be the first digital face of SK-II, P&G’s global prestige skincare brandCANNES, FRANCE -- June, 17, 2019 – SK-II, global prestige skincare brand, announced today at the Cannes Lions International Festival of Creativity that it will be partnering with Soul Machines™, ground-breaking company re-imagining how humans connect with machines, to create the world’s first autonomously animated digital [...]

2022-01-10T21:22:43+00:00June 17th, 2019|