We moved quickly to ensure the safety of our employees and embrace new working practices. And we directed all our effort toward demonstrating how Digital People can be applied to help businesses, government and non-governmental organizations serve those in need.
Through this rapid R&D effort, we were able to create Sam – designed to answer questions about COVID-19 from employees, customers and the most vulnerable.
The goal of Sam is to make real-time COVID-19 CDC information easily available to our customers and public and private sector organizations.
It’s important to understand we are not doing this for commercial benefit.
Soul Machines Digital Helper and conversational corpus is available to any public service organization at cost.
We’re here to help.
A few key facts on how Digital People can help.
- Digital People have the unique ability to communicate with empathy and engage in conversation.
We call her Sam and she augments your team’s capability at a time when many are stretched – and ensures up to the minute digital information and processes are more accessible. She is capable of learning and personalizing information in real-time. And because she is virtual, we can tailor, launch and deploy with minimal effort.
- Sam is resilient, highly scalable and a trusted source of accurate guidance to help any number of end-users deal with every aspect of the COVID-19 pandemic.
Sam uses constantly updating CDC information and delivers it through empathetic conversation in real-time. She can work in any geography as a standalone communicator or as part of a suite of other trusted channels and can be set up to triage end-users through to emergency resources too.
- Sam can complement the efforts of your existing front line team members.
She can handle large volumes of simple interactions at scale 24/7 leaving your current team members to focus on the most important and urgent needs. Because Sam is constantly learning, she becomes more and more useful and if your team itself starts to get impacted by the virus Sam can keep going. By using a standardized conversational corpus she can ensure that the narrative is correct and fact-based and controlled to some degree ensuring better outcomes for crisis management.
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