Provide financial services at scale

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Financial Services

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Improve your customer relations. Imagine the possibilities with a digital helper that can provide consistency in your brand and be compliant whether online or in your bank on a kiosk.

Digital People can help customers easily find the answers they need when they need help and always be on-brand.

Use case: ANZ’s artificial intelligence entity Jamie took 12,000 customer inquiries in its first 100 days.

In her first 100 days Jamie had more than 12,000 conversations with people visiting the site, with the most common question being how to open a bank account, which Jamie was asked nearly 1200 times.

ANZ is planning to increase her ability to answer questions on more topics and include some Te Reo Māori in her vocabulary. At this stage the queries Jamie helps with are of a general nature only. She does not ask for any personal information, or customer number.

Use Case: Bank ABC. AI-powered Digital Employee Fatema

Fatema helps Bank ABC engage with customers in a powerful new way. She learns from and responds to customer inquiries using a patented Digital Brain enabling her to provide an excellent customer experience.

Fatema works alongside Bank ABC’s mobile-only bank team to offer a multi-faceted, personalized customer service experience.

Digital People attributes:

  • Responsive and engaging
  • Always available 24×7
  • Extensions of your brand from expressions to conversations
  • Customizable
  • Twelve languages
  • Easily Scalable
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“We are partnering with Soul Machines to create incredibly lifelike emotionally responsive digital humans with personality and character to allow machines to literally talk to us face to face.”

Kevin Hanley, Director of Innovation RBS

About Us

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Soul Machines™ is an astonishing AGI company whose unparalleled Human OS platform allows the world to leverage the full capabilities and goodness of human and machine collaboration in a responsive, relatable and unprecedented way. Soul Machines is the only company with a patented Digital Brain resulting in the most incredibly lifelike dynamically interactive Digital People.

Soul Machines works with the world’s leading brands to reimagine and accelerate AI as a platform for changing the customer experience.

Soul Machines is headquartered in San Francisco with R&D based in Auckland, New Zealand.