BLOG: We're Humanizing Artificial Intelligence

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“I just had a face-to-face conversation with a computer!  
A computer that looks and behaves like a person.”

That may sound like a line from a sci-fi movie and feel very much like tomorrow’s world but it is in fact right here, right now. An artificial human who can talk to you as if you’re having a conversation with a real person.

Not so long ago, computers were beige, bulky machines that clicked and whirred utilizing cumbersome code to generate what we deem now as simple information.  The tech was mechanical and regimented which made it unapproachable, unfriendly and un-human. In order to use it, we had to learn how to communicate with a machine.  Now, Soul Machines™ is reversing the paradigm by making computers learn how to communicate like a human.  If we create a computer interface that is more human-focused then it’s more relatable and more understanding. What we’re doing is humanizing artificial intelligence.

So how DO you humanize AI?

Humans are, after all, complex beings and respond to a myriad of inputs at any one given time. We listen to things. We express things. We react to things.  If you want to know if someone is paying attention to what you’re saying, just observe their eye movements and where they are looking.  Does their body language indicate interest or indifference? If you’re telling a moving story does their face show compassion or intolerance?  How our senses interconnect to interpret multiple inputs from interactions and emotions is not a simple process, which is why humans have a nervous system that can handle all these variables.  And this is why Soul Machines™ have a created the world’s first virtual nervous system so our artificial humans can manage complex situations and interact with us in a way we can relate to.

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What are the benefits?

Now, instead of cold, soulless machines that have only one pre-programmed way of responding we can interact with an emotionally-responsive artificial human that has all the elegance and subtle facial expressions and reactions of a real person.  Suddenly technology has gained an enhancement of communication that catapults it out of the machine world and into the real world.

The very fact that the computer now has a face which can express a thousand words through detailed micro-expressions, also engenders trust because the artificial human is not only looking at you, it’s listening, paying attention and responding. With the virtual nervous system, it doesn’t need to be programmed every time it interacts with you because it is learning and reacting on-the-fly as people do; making every interaction uniquely different.  

So, if we build it like a person it will behave like a person, and the better technology will work with us.

Kirrily Denny