HOT OFF THE PRESS: Digital Assistants Start to Get More Human
The coming chatbots will be smarter and more useful. But they will still have plenty of limits.
BY TED GREENWALD | THE WALL STREET JOURNAL | 29 APRIL 2018
She's smart, a master of high-end design software. She's kind, ready to help at any time of day or night.
She's the new AVA - an acronym for automated virtual assistant - a next-generation digital assistant created by Autodesk Inc. to help its customers with its software. She's scheduled to replace the company's current text-only chatbot that goes by the same name in mid-May