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Digital transformation won’t save us

Digital transformation won’t save us

Digital transformation won’t save us Seven Ways to Differentiate Brands through CX in a Covid World October 2nd, 2020 “Strategy is about making choices, trade-offs; it’s about deliberately choosing to be different.” Michael Porter Few business leaders have avoided...

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Covid-19 Changed CX Forever

Covid-19 Changed CX Forever

Covid-19 Changed CX Forever August 23rd, 2020 “You can’t solve a problem on the same level that it was created. You have to rise above it to the next level.” Albert Einstein A new challenge for brand leaders: reimagine customer experience to answer the needs of a...

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Answering the new CX challenge in a time of Crisis

Answering the new CX challenge in a time of Crisis

Answering the new CX challenge in a time of Crisis April 8th, 2020Six things every brand and CX leader can learn from Yumi.Crisis of the scale and speed of COVID-19 demand new approaches to Customer Experience. COVID-19 has exposed nearly every CX system, process, and...

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Digital transformation won’t save us

Digital transformation won’t save us

Digital transformation won’t save us Seven Ways to Differentiate Brands through CX in a Covid World October 2nd, 2020 “Strategy is about making choices, trade-offs; it’s about deliberately choosing to be different.” Michael Porter Few business leaders have avoided...

read more
Covid-19 Changed CX Forever

Covid-19 Changed CX Forever

Covid-19 Changed CX Forever August 23rd, 2020 “You can’t solve a problem on the same level that it was created. You have to rise above it to the next level.” Albert Einstein A new challenge for brand leaders: reimagine customer experience to answer the needs of a...

read more
Answering the new CX challenge in a time of Crisis

Answering the new CX challenge in a time of Crisis

Answering the new CX challenge in a time of Crisis April 8th, 2020Six things every brand and CX leader can learn from Yumi.Crisis of the scale and speed of COVID-19 demand new approaches to Customer Experience. COVID-19 has exposed nearly every CX system, process, and...

read more