Blogs

BBC News interviews Greg Cross

How could real and virtual people connect in the metaverse? Watch this episode featuring Greg Cross in chapter 2.

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Spinning the Empathetic CX Flywheel with Digital People

Spinning the Empathetic CX Flywheel with Digital People

In today’s 24/7 global and digital economy, people have a plethora of options to choose from in purchasing goods or services. With the profusion of information available on the web and social media channels, consumers can integrate factors other than features, prices,...

Scaling Empathy in Patient Care with AI

Scaling Empathy in Patient Care with AI

Scaling Empathy in Patient Care with AI April 27th, 2021 How Digital People can help cover healthcare shortage while saving health systems billions by 2026The healthcare industry is undergoing a massive transformation. With telehealth, mental health issues, patient...

The Future of Customer Experience for BPOs & Contact Centers

The Future of Customer Experience for BPOs & Contact Centers

The Future of Customer Experience for BPOs & Contact Centers March 11th, 2021 Our VP of Customer Success, Rachael Rekart chats with Kirk Moquin, Co-Founder & Executive Chairman of ERC about how businesses can position themselves as partners committed to...

Can a bot named Sam help citizen scientists save our seas?

Can a bot named Sam help citizen scientists save our seas?

Can a bot named Sam help citizen scientists save our seas? March 5th, 2021 This post originally appeared in IBM.com, October 2020. (source) A custom data platform and AI tools help UNEP plumb the depths of global water pollution By Jennifer C. Clemente With his...

Driving Customer and Employee Happiness

Driving Customer and Employee Happiness

Driving Customer and Employee Happiness December 9th, 2020Our VP of Customer Success, Rachael Rekart, had a great conversation with the President of Maryville University, Dr Mark Lombardi, about how today’s executives can drive student and employee happiness using...

How Digital People Can Transform Online Learning

How Digital People Can Transform Online Learning

How Digital People Can Transform Online Learning October 19th, 2020Learning is a cornerstone of society, and today it is going through transformational change. Decreased funding, instructor shortages, and learner needs growing more complex have created a...