Blogs
BBC News interviews Greg Cross
How could real and virtual people connect in the metaverse? Watch this episode featuring Greg Cross in chapter 2.
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Scaling Empathy in Patient Care with AI
Scaling Empathy in Patient Care with AI April 27th, 2021 How Digital People can help cover healthcare shortage while saving health systems billions by 2026 The healthcare industry is undergoing a massive transformation. With telehealth, mental health issues, patient...
The Future of Customer Experience for BPOs & Contact Centers
The Future of Customer Experience for BPOs & Contact Centers March 11th, 2021 Our VP of Customer Success, Rachael Rekart chats with Kirk Moquin, Co-Founder & Executive Chairman of ERC about how businesses can position themselves as partners committed to...
Can a bot named Sam help citizen scientists save our seas?
Can a bot named Sam help citizen scientists save our seas? March 5th, 2021 This post originally appeared in IBM.com, October 2020. (source) A custom data platform and AI tools help UNEP plumb the depths of global water pollution By Jennifer C. Clemente With his...
Driving Customer and Employee Happiness
Driving Customer and Employee Happiness December 9th, 2020Our VP of Customer Success, Rachael Rekart, had a great conversation with the President of Maryville University, Dr Mark Lombardi, about how today’s executives can drive student and employee happiness using...
The Executive’s Guide Series: How Conversational AI Is Hyper-personalizing Ecommerce
The Executive’s Guide Series: How Conversational AI Is Hyper-personalizing Ecommerce December 9th, 2020There’s no question that the way customers interact with eCommerce is changing. Digital transformation has significantly improved the eCommerce experience by...
Optimizing The Buyers’ Journey: How to Increase Ecommerce Conversions By 4.6X With Digital People
Optimizing The Buyers’ Journey: How to Increase Ecommerce Conversions By 4.6X With Digital People November 19th, 2020The landscape of ecommerce has shifted, maybe more than any other time in history. Purchasing behaviors have led consumers toward online and mobile...
Digital People Keep Employees Engaged in Corporate Learning and Development
Digital People Keep Employees Engaged in Corporate Learning and Development October 27th, 2020 In a fast-changing world, Learning and Development (L&D) and HR teams have to be proactive in providing employees with all the tools they need to succeed in a landscape...
How Digital People Can Transform Online Learning
How Digital People Can Transform Online Learning October 19th, 2020Learning is a cornerstone of society, and today it is going through transformational change. Decreased funding, instructor shortages, and learner needs growing more complex have created a...
Covid-19 Changed CX Forever
Covid-19 Changed CX Forever August 23rd, 2020 “You can’t solve a problem on the same level that it was created. You have to rise above it to the next level.” Albert Einstein A new challenge for brand leaders: reimagine customer experience to answer the needs of a...