BBC News interviews Greg Cross
How could real and virtual people connect in the metaverse? Watch this episode featuring Greg Cross in chapter 2.
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Answering the new CX challenge in a time of Crisis April 8th, 2020Crisis of the scale and speed of COVID-19 demand new approaches to Customer Experience. COVID-19 has exposed nearly every CX system, process, and technology as unprepared for a Black Swan event. Workers...